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OPEN e-ITEC

Course Name: INTERNATIONAL QUALITY MANAGEMENT PROGRAM
Duration: 13-Mar-2023 To 24-Mar-2023
Institute Name: RAFI AHMED KIDWAI NATIONAL POSTAL ACADEMY
Aim & Objective: TO DEVELOP AN UNDERSTANDING OF THE NEED FOR BETTER QUALITY OF SERVICE IN SERVICE INDUSTRY, TO INTRODUCE THE CONCEPT OF TOTAL QUALITY MANAGEMENT, TO EXPOSE TO THE PARTICIPANT BEST PRACTICES IN IMPROVING QUALITY OF SERVICE IN INDIA POST AND OTHER POSTAL ADMINISTRATIONS AND TO UNDERSTAND STANDIZATION AND MEASUREMENT OF QUALITY OF SERVICE. TO UNDERSTAND THE STRENGTHS OF THE POSTAL SERVICES IN ENSURING LAST MILE MAIL CONNECTIVITY, LAST MILE CASH DELIVERY, FINANCIAL INCLUSION, EFFECTIVE DBT PAYMENTS, USING TECHNOLOGY AS AN ENABLER.
Target Group: MANAGERS POSTMASTERS WHO WANT TO ACQUIRE THE SKILLS TO DEVELOP A BETTER QUALITY OF SERVICE IN THE POSTAL INDUSTRY.
Open for Paricipants From: ALL COUNTRIES
 


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